Privacy Policy
Introduction
This Privacy Policy describes how Foodemy and its affiliates (collectively "Foodemy", "we", "our", "us") collect, use, share, protect, or otherwise process your information or personal data through our website, https://foodemy.in (hereinafter referred to as the “Platform”).
Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India, and your personal data will primarily be stored and processed in India.
By visiting this Platform, providing your information, or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions, and agree to be governed by the laws of India, including but not limited to the laws applicable to data protection and privacy.
If you do not agree, please do not use or access our Platform.
Collection
We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship, and related information provided from time to time.
Some of the information that we may collect includes, but is not limited to:
- Personal data/information provided to us during sign-up, registration, or use of our Platform, such as:
- Name
- Telephone/mobile number
- Email ID
- Educational information such as degree, graduation year, and college/institution details
Some sensitive personal data may be collected with your consent, such as:
- Bank account information
- Credit or debit card information
- Other payment instrument information
These may be collected in order to enable the use of certain features, when opted for and available on the Platform, all in accordance with applicable law(s).
You always have the option not to provide information by choosing not to use a particular service or feature on the Platform.
We may track your behaviour, preferences, and other information that you choose to provide on our Platform. This information is compiled and analysed on an aggregated basis.
We will also collect information related to your transactions on the Platform and such third-party business partner platforms.
When such a third-party business partner collects your personal data directly from you, you will be governed by their privacy policies. We shall not be responsible for the third-party business partner’s privacy practices or the content of their privacy policies, and we request you to read their privacy policies prior to disclosing any information.
If you receive an email or a call from a person/association claiming to be Foodemy seeking any personal data like debit/credit card PIN, net-banking password, or mobile banking password, we request you never provide such information. If you have already revealed such information, report it immediately to an appropriate law enforcement agency.
Usage
We use personal data to provide the services you request.
To the extent we use your personal data to market to you, we will provide you the ability to opt out of such uses.
We use your personal data for the following purposes:
- Providing and managing educational services, courses, mentorship programs, test series, and related platform features
- Enhancing customer experience
- Resolving disputes
- Troubleshooting problems
- Informing you about online offers, products, services, and updates
- Customising your experience
- Detecting and protecting against error, fraud, and other criminal activity
- Enforcing our terms and conditions
- Conducting marketing research, analysis, and surveys
- Any other purpose described to you at the time of collection
You understand that your access to these products/services may be affected in the event permission is not provided to us.
Sharing
We may share your personal data internally within our group entities, other corporate entities, and affiliates to provide you access to the services and products offered by them. These entities and affiliates may market to you as a result of such sharing unless you explicitly opt out.
We may disclose personal data to third parties such as:
- Business partners
- Third-party service providers, including LMS and Mock Test platforms
- Prepaid payment instrument issuers
- Other payment providers opted by you
These disclosures may be required:
- To provide you access to our services and products
- To comply with legal obligations
- To enforce our user agreement
- To facilitate marketing and advertising activities
- To prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our services
We may disclose personal and sensitive personal data to government agencies or authorised law enforcement agencies if required by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal processes.
We may also disclose personal data to law enforcement offices, third-party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to:
- Enforce our Terms of Use or Privacy Policy
- Respond to claims that an advertisement, posting, or other content violates the rights of a third party
- Protect the rights, property, or personal safety of our users or the general public
Security Precautions
To protect your personal data from unauthorised access, disclosure, loss, or misuse, we adopt reasonable security practices and procedures.
Once your information is in our possession or whenever you access your account information, we adhere to our security guidelines to protect it against unauthorised access and offer the use of a secure server.
However, the transmission of information is not completely secure for reasons beyond our control. By using the Platform, users accept the security implications of data transmission over the internet and the World Wide Web, which cannot always be guaranteed as completely secure, and therefore there will always remain certain inherent risks regarding use of the Platform.
Users are responsible for ensuring the protection of login and password records for their account.
Data Deletion and Retention
You have the option to delete your account by visiting your profile and settings on our Platform. This action would result in you losing all information related to your account.
You may also write to us at the contact information provided below to assist you with these requests.
In the event of any pending grievance, claims, unresolved support requests, ongoing services, or legal obligations, we may refuse or delay deletion of the account.
Once the account is deleted, you will lose access to the account.
We retain your personal data information for a period no longer than required for the purpose for which it was collected or as required under applicable law.
However, we may retain data related to you if we believe it may be necessary:
- To prevent fraud or future abuse
- For other legitimate purposes
We may continue to retain your data in anonymised form for analytical and research purposes.
Your Rights
You may access, rectify, and update your personal data directly through the functionalities provided on the Platform.
Consent
By visiting our Platform or providing your information, you consent to the collection, use, storage, disclosure, and otherwise processing of your information on the Platform in accordance with this Privacy Policy.
If you disclose to us any personal data relating to other people, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy.
While providing your personal data over the Platform or any partner platforms or establishments, you consent to us (including our corporate entities, affiliates, lending partners, technology partners, marketing channels, business partners, and other third parties) contacting you through:
- SMS
- Instant messaging apps
- Calls
for the purposes specified in this Privacy Policy.
You have the option to withdraw your consent by writing to the Grievance Officer at the contact information provided below. Please mention:
Withdrawal of consent for processing personal data
in the subject line of your communication.
We may verify such requests before acting on them.
Please note that withdrawal of consent will not be retrospective and will be in accordance with the Terms of Use, this Privacy Policy, and applicable laws.
In the event you withdraw consent given to us under this Privacy Policy, we reserve the right to restrict or deny the provision of our services for which we consider such information necessary.
Changes to this Privacy Policy
Please check our Privacy Policy periodically for changes.
We may update this Privacy Policy to reflect changes to our information practices. We may alert/notify you about significant changes to the Privacy Policy in the manner required under applicable laws.
Grievance Officer
Name: Shabari Sreenivas
Designation: Partner
Address: 42/B-11, Street No.5, Nangli Vihar, Najafgarh, New Delhi - 110043
Email: support@foodemy.in
Phone: 8076828540
Time: Monday – Friday (09:00 – 18:00)